Frequently Asked Questions

πŸ›’Ordering & Customization

1. How do I place an order?

1️⃣ Upload Your Design – Add your logo, artwork, or choose from our templates.
2️⃣ Select Your Shape & Size – Custom shapes available at no extra cost
3️⃣ Choose Your Scent – Over 50 premium scents available.
4️⃣ Pick Your Quantity & Packaging – Bulk discounts apply.
5️⃣ Approve the Design – Within 24 hours, our team will send a digital proof for approval.
6️⃣ Production & Shipping Begins! πŸš€

2. Can I order different shapes or custom sizes?

βœ… Yes! We can create any shape, whether it’s a logo, icon, car shape, or completely unique design.
βœ… Standard sizes range from 7 cm x 7 cm to 9 cm x 5 cm, but we can go up to 14 cm in length upon request.

3. Do I have to pay extra for custom shapes?

❌ No! Custom shapes are included in the price. Your design, your wayβ€”no extra fees.

4. Can I customize both sides of the freshener?

βœ… Yes! Double-sided printing is included at no additional cost. You can have different designs on each side.

5. How much does it cost to get a design made?

βœ… FREE! Our professional design team will help you refine and finalize your artwork at no extra charge.

πŸ“¦ Shipping & Delivery

1. How long does shipping take?

πŸš€ Production: 13–16 business days

πŸš› Shipping: 3–6 business days (worldwide)
πŸ“… Total estimated delivery time: 14–21 business days

2. Do you ship internationally?

βœ… Yes! We ship across Europe and the USA with free shipping included.

3. How can I track my order?

Once your order ships, you’ll receive a tracking number via email. Please allow 24–48 hours for tracking updates.

4. My order hasn't arrivedβ€”what should I do?

If it has been longer than 21 business days, please contact our support team. 

πŸ’¨ Fragrance & Product Details

1. What scents do you offer?

We offer over 50+ scents, including:
πŸ”Ή Fresh Scents: Ocean Breeze, Eucalyptus, Citrus
πŸ”Ή Sweet & Fruity: Strawberry, Mango, Tropical Mix
πŸ”Ή Floral & Soft: Lavender, Vanilla, Wildflower
πŸ”Ή Bold & Luxury: Black Ice, Tom Ford Black Orchid, One Million
πŸ”Ή Masculine & Woody: Sandalwood, New Car Scent, Leather
πŸ”Ή Gourmet & Cozy: Coconut, Latte, Amberwood and more!

2. Can I mix scents in one order?

βœ” Yes, for orders 1000+ units, you can mix up to 3 different scents.

3. How long does the scent last?

⏳ Our fresheners typically last 5-10 days depending on:
Weather conditions & humidity
Air circulation inside the vehicle
Whether they remain sealed before use
Tip: Keep your fresheners in sealed packaging until needed to preserve the scent for up to 24 months.

4. Will the fragrance stain or damage surfaces?

🚫 Do not allow the freshener to touch plastic, leather, or fabric surfacesβ€”always hang freely.

πŸ“ƒ Billing & Invoicing

1. What materials do you use?

πŸ“© You will receive an automated invoice via email after placing your order.

2. How thick are your fresheners?

βœ” Yes! The more you order, the more you save! Contact us for special pricing on orders 5,000+ units.

3. Do you offer color matching?

🎨 We aim to match your brand colors as closely as possible, but due to material absorption, exact color matching is not guaranteed.

4. Will my logo/design be resized?

πŸ“ Yes, we may resize your design slightly to ensure it fits the freshener shape properly.

🎨 Design & Printing

1. What materials do you use?

🌿 Our air fresheners are made from eco-friendly, biodegradable paper and printed with high-quality, vibrant inks.

2. How thick are your fresheners?

πŸ“ Our fresheners are 3mm thick for durability & high fragrance absorption.

3. Do you offer color matching?

🎨 We aim to match your brand colors as closely as possible, but due to material absorption, exact color matching is not guaranteed.

4. Will my logo/design be resized?

πŸ“ Yes, we may resize your design slightly to ensure it fits the freshener shape properly.

πŸ“ƒ Billing & Invoicing

1. How will I receive my invoice?

βœ… Yes! Double-sided printing is included at no additional cost. You can have different designs on each side.

2. Do you offer bulk discounts?

βœ” Yes! The more you order, the more you save! Contact us for special pricing on orders 5,000+ units.

πŸ’‘ Other Common Questions

1. Do you offer white-label or reseller options?

βœ… Yes! We work with resellers, promotional companies, and private-label brands. Contact us for bulk pricing & reseller partnerships.

2. Do you offer bulk discounts?

βœ” Yes! The more you order, the more you save! Contact us for special pricing on orders 5,000+ units.

1. How do I place an order?

1️⃣ Upload Your Design – Add your logo, artwork, or choose from our templates.
2️⃣ Select Your Shape & Size – Custom shapes available at no extra cost
3️⃣ Choose Your Scent – Over 50 premium scents available.
4️⃣ Pick Your Quantity & Packaging – Bulk discounts apply.
5️⃣ Approve the Design – Within 24 hours, our team will send a digital proof for approval.
6️⃣ Production & Shipping Begins! πŸš€