Frequently Asked Questions

🛒Ordering & Customization

1. How do I place an order?

1️⃣ Upload Your Design – Add your logo, artwork, or choose from our templates.
2️⃣ Select Your Shape & Size – Custom shapes available at no extra cost
3️⃣ Choose Your Scent – Over 50 premium scents available.
4️⃣ Pick Your Quantity & Packaging – Bulk discounts apply.
5️⃣ Approve the Design – Within 24 hours, our team will send a digital proof for approval.
6️⃣ Production & Shipping Begins! 🚀

2. Can I order different shapes or custom sizes?

✅ Yes! We can create any shape, whether it’s a logo, icon, car shape, or completely unique design.
✅ Standard sizes range from 7 cm x 7 cm to 9 cm x 5 cm, but we can go up to 14 cm in length upon request.

3. Do I have to pay extra for custom shapes?

❌ No! Custom shapes are included in the price. Your design, your way—no extra fees.

4. Can I customize both sides of the freshener?

✅ Yes! Double-sided printing is included at no additional cost. You can have different designs on each side.

5. How much does it cost to get a design made?

✅ FREE! Our professional design team will help you refine and finalize your artwork at no extra charge.

📦 Shipping & Delivery

1. How long does shipping take?

🚀 Production: 13–16 business days

🚛 Shipping: 3–6 business days (worldwide)
📅 Total estimated delivery time: 14–21 business days

2. Do you ship internationally?

✅ Yes! We ship across Europe and the USA with free shipping included.

3. How can I track my order?

Once your order ships, you’ll receive a tracking number via email. Please allow 24–48 hours for tracking updates.

4. My order hasn't arrived—what should I do?

If it has been longer than 21 business days, please contact our support team. 

💨 Fragrance & Product Details

1. What scents do you offer?

We offer over 50+ scents, including:
🔹 Fresh Scents: Ocean Breeze, Eucalyptus, Citrus
🔹 Sweet & Fruity: Strawberry, Mango, Tropical Mix
🔹 Floral & Soft: Lavender, Vanilla, Wildflower
🔹 Bold & Luxury: Black Ice, Tom Ford Black Orchid, One Million
🔹 Masculine & Woody: Sandalwood, New Car Scent, Leather
🔹 Gourmet & Cozy: Coconut, Latte, Amberwood and more!

2. Can I mix scents in one order?

✔ Yes, for orders 1000+ units, you can mix up to 3 different scents.

3. How long does the scent last?

⏳ Our fresheners typically last 5-10 days depending on:
Weather conditions & humidity
Air circulation inside the vehicle
Whether they remain sealed before use
Tip: Keep your fresheners in sealed packaging until needed to preserve the scent for up to 24 months.

4. Will the fragrance stain or damage surfaces?

🚫 Do not allow the freshener to touch plastic, leather, or fabric surfaces—always hang freely.

📃 Billing & Invoicing

1. What materials do you use?

📩 You will receive an automated invoice via email after placing your order.

2. How thick are your fresheners?

✔ Yes! The more you order, the more you save! Contact us for special pricing on orders 5,000+ units.

3. Do you offer color matching?

🎨 We aim to match your brand colors as closely as possible, but due to material absorption, exact color matching is not guaranteed.

4. Will my logo/design be resized?

📏 Yes, we may resize your design slightly to ensure it fits the freshener shape properly.

🎨 Design & Printing

1. What materials do you use?

🌿 Our air fresheners are made from eco-friendly, biodegradable paper and printed with high-quality, vibrant inks.

2. How thick are your fresheners?

📏 Our fresheners are 3mm thick for durability & high fragrance absorption.

3. Do you offer color matching?

🎨 We aim to match your brand colors as closely as possible, but due to material absorption, exact color matching is not guaranteed.

4. Will my logo/design be resized?

📏 Yes, we may resize your design slightly to ensure it fits the freshener shape properly.

📃 Billing & Invoicing

1. How will I receive my invoice?

✅ Yes! Double-sided printing is included at no additional cost. You can have different designs on each side.

2. Do you offer bulk discounts?

✔ Yes! The more you order, the more you save! Contact us for special pricing on orders 5,000+ units.

💡 Other Common Questions

1. Do you offer white-label or reseller options?

✅ Yes! We work with resellers, promotional companies, and private-label brands. Contact us for bulk pricing & reseller partnerships.

2. Do you offer bulk discounts?

✔ Yes! The more you order, the more you save! Contact us for special pricing on orders 5,000+ units.

1. How do I place an order?

1️⃣ Upload Your Design – Add your logo, artwork, or choose from our templates.
2️⃣ Select Your Shape & Size – Custom shapes available at no extra cost
3️⃣ Choose Your Scent – Over 50 premium scents available.
4️⃣ Pick Your Quantity & Packaging – Bulk discounts apply.
5️⃣ Approve the Design – Within 24 hours, our team will send a digital proof for approval.
6️⃣ Production & Shipping Begins! 🚀